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Conflict Resolution

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The Office for Equity and Accessibility offers several informal conflict resolution processes and trainings designed to transform even most challenging conflict interactions into opportunities for growth, connection, and dialogue.  We work with individuals, small groups, and whole university departments or communities. Our specialty is conflicts that involve identity, equity, inclusion, and accessibility issues. Contact us to see if we could assist with your conflict situation.  

Conflict coaching is an opportunity to informally discuss your conflict situation with an experienced conflict coach, which can be useful for:

  • Seeing the conflict situation in a new way
  • Developing effective communication strategies
  • Brainstorming options for moving forward  

This involves a neutral mediator bringing together two or more people who are experiencing conflict and/or are having communication difficulties. Facilitated conversation is an informal process designed to help parties to explore their difference and find a constructive path for moving forward. A mediator in a facilitated conversation will not make decisions for the parties and will maintain neutrality with the parties.    

These workshops are custom-designed processes designed to address culture and climate issues and to engage departments and communities in a constructive and transformative dialogue.   

Moving from Conflict to Collaboration is a highly interactive workshop that teaches core skills such as active listening, asking open-ended questions, discovering interests and needs, and creative brainstorming. It empowers the participants to build better teams and to use conflict as an opportunity for growth, connection and dialogue.

Are you willing to look inward to dis-solve conflict in your life?  This is the fundamental question and invitation posed by the Dis-Solving Conflict from Withintm training, a revolutionary, mindfulness-based conflict coaching tool.  The training teaches how to experience conflict differently and how to utilize the Dis-Solving Conflict from Withintm tool to be able to respond to internal and external conflicts with clarity, strength, and ease.       

OEA will maintain confidentiality regarding any issues which may come during informal conflict resolution.  The three exceptions to confidentiality are:  1) a threat of harm to another person that OEA staff reasonably believes may be carried out; 2) any allegation of abuse or neglect of a person under the age of 18; and 3) any allegations of ongoing discrimination which impact terms, privileges, and/or condition of any person's (whether party to informal resolution or not) employment, education, or participation in University's activities.  

While informal resolution can be appropriate and very helpful in many different situations, it is not appropriate in all cases.  Generally, it is not appropriate where there is a history of any kind of physical, sexual, or emotional violence or abuse between the parties.  Please, contact our office to determine if your situation might be appropriate for informal resolution.  

Since informal resolution requires all parties to voluntarily participate in the process, no one, including a supervisor, could make anybody participate in the process.  

Conflict Resolution Tips and Tricks

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Henry Yampolsky, J.D.
Assistant Director for Education, Outreach & Conflict Resolution
220 Gilbert Street, Suite 5200  (0150)
Blacksburg, VA 24060
540-231-7470
hyampols@vt.edu