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About the ADA and Accessibility Team

ADA and Accessibility Services in the Office for Equity and Accessibility provides reasonable accommodations for visitors and employees per University Policy 4075. ADA and Accessibility Services is responsible for compliance with the Americans with Disabilities Act of 1990, as amended,  Title I (Employment Accommodations), Title II (physical and programmatic accessibility) and Section 504 of the Rehabilitation Act of 1973 for the university.

Pamela G. Vickers, Director, ADA and Accessibility Services

Pamela Vickers, M.S., Ed.S., P.A. has 30 years of experience working with individuals with disabilities.  Ms. Vickers holds a Master of Science in Psychology, Educational Specialist degree, private licensure, certified ADA Administrator, and a Professional Associate certification through the National Association of ADA Coordinators.  

As director for ADA and Accessibility Services, Ms. Vickers leads the university’s efforts to insure institutional compliance with the ADA and Section 504 of the Rehabilitation Act. The ADA director provides oversight of the reasonable accommodation process for applicants, employees, and visitors; ensures that the university’s programs and services are accessible to individuals with disabilities; and consults with various stakeholders and community members on many ADA related topics such as effective communication and accessibility. The ADA Team reviews all design plans for capital construction and renovation projects for compliance with the ADA Standards for Accessible Design.

Ms. Vickers trains with the federal agencies on legal and compliance issues related to the ADA including employment accommodations, physical and programmatic accessibility, public accommodations, architectural barriers, and higher education issues. She regularly consults on ADA related issues on a local, state, and national level. Prior to Virginia Tech, Ms. Vickers served as Disability Services Coordinator for Roanoke College

Abby Carlson, Case Manager

Abby Carlson has eight years of experience in various roles including administration, human resources, and management.  Ms. Carlson received a Bachelors of Arts in Political Science with a concentration in national security policies from Virginia Tech in 2016. As the Case Manager for ADA, Ms. Carlson manages the intake process of requests, maintains records and databases, and is normally the first point of contact for ADA and Accessibility Services. 

Joseph Cooley, ADA Campus Accessibility Architect

Joseph Cooley has 30 years of experience in all aspects of the field of architecture including building design, building inspections, and code review.  Mr. Cooley received a Bachelors of Architecture and is licensed to practice architecture in the state of New York and the Commonwealth of Virginia.  Mr. Cooley is currently pursuing obtaining IAAG certification as a Professional in Accessible Built Environments. Prior to Virginia Tech, Mr. Cooley was an ADA consultant for the General Services Administration.

Gloria Hartley, ADA Accommodation Specialist

Gloria Hartley, CPACC, is a disabled combat veteran with over 10 years of experience working with individuals with disabilities.  Ms. Hartley holds a Bachelors of Art in Criminal Justice with a specialty in Homeland Security Policy and is pursuing a Masters of Science in Security Studies with an emphasis in Homeland Security Policy.  Ms. Hartley is a certified ADA Administrator and a Certified Professional in Accessibility Core Competencies. 

Ms. Hartley specializes in Return to Work accommodations for employees returning to work with medical restrictions, acts as ADA consultant to HR Divisional Directors and HR Managers on numerous ADA related matters, and serves on numerous committees requiring ADA expertise. Ms. Hartley is an expert in Emergency Preparedness for individuals with disabilities.  Prior to Virginia Tech, Ms. Hartley worked with the Lee County Health Department in North Carolina and was a Petty Officer in the US Navy JAG Corps.

Raksha Sharma, ADA Accommodation and Outreach Specialist

Raksha Sharma, SHRM-CP, is a professional with years of customer-focused service experience. Ms. Sharma holds a Masters of Business Administration in Finance from Kathmandu University, and a Masters of Business Administration in Enterprise Resource Planning from Central Michigan University. 

Ms. Sharma has an established history of providing effective training in the higher education industry. Ms. Sharma is a Society of Human Resource Management – Certified Professional. In her previous role as an HR onboarding professional, she was instrumental in welcoming newly-hired employees to Virginia Tech and providing them with all the information they needed to enroll in benefits and settle into their new positions.  Prior to Virginia Tech, Ms. Sharma was a Customer Experience Expert and Operations Assistant at StartDate Labs.