Tips on how to handle conflict

  • Remember that individuals can only control themselves.
  • Focus on the problem, not the other individual who may disagree.
  • Share negative emotions in person or on the phone. Emails, voicemail, and notes are impersonal and risky.
  • Avoid assumptions that others know what someone else feels or can see things the way that they do.
  • Communicate interests and acknowledge the other person's interests.

Professional development workshops for conflict resolution

Departments experiencing workplace conflict can schedule a conflict resolution workshop by contacting Dale Robinson at 540-231-1824.

Several workshops are also available throughout the year through University Organizational and Professional Development.

Additional resources